Pricing
A fixed price per connection.
You pay per connected system: an Odoo database, a webshop, a warehouse partner. No charge per record, no surprises at the end of the month.
Platform, monitoring, alerts, logging and maintenance of your flows included. When Odoo releases a new version, we keep your flows working.
Defining and building your flows. Invoiced monthly in arrears, for the hours actually worked.
Fair use
What one connection includes.
Using more now and then is no problem. If a connection consistently needs more, we talk to you first and find the right solution together.
| Per connection | Included |
|---|---|
| Active flows | Up to 10 |
| Frequency | Up to daily per flow. More often on request. |
| One run | Up to 250,000 records. A very wide export holds fewer: at most 2,000,000 values, records times columns. |
| Files | Up to 20 MB by email. Larger files, up to 25 MB, are ready to download in Kritch. |
| Output | Available in Kritch for 90 days |
The minimum term is 12 months. After that, you can cancel at the end of any quarter with one month’s notice. Kritch is invoiced quarterly in advance. The terms cover the rest.
Support
We watch your flows, so you don’t have to.
Kritch alerts us when a run fails. Most issues are solved before you even notice. When you need us, this is what you can count on.
| Priority | Example | First response, office hours |
|---|---|---|
| Critical | Kritch is unreachable for you | Immediately |
| High | A flow in Production stopped running | Within 2 hours |
| Medium | A file arrives with something wrong in it | Within 8 hours |
| Low | A question or a small change | Within 16 hours |
Email support@fanatics.nl, or call 020 730 3200 for critical and high-priority issues.